Monday, October 04, 2004

There are things worse than cancer. Seriously. For instance, I have been put into collection by one of the hospitals I have received treatment at. However, no one can tell me specifically why. The hospital tells me that my bill has been paid in full. They can not find any outstanding invoices or what not and yet, I am getting letters from MCS telling me I owe money. And they can't tell me for what. In fact, I was instructed to "show proof of payment" and I couldn't make them understand that the amounts that they are asking for do not show up anywhere, so I don't know what I'm providing proof of payment for. It's like talking to myself.

Or how about the PET scan place that billed the wrong insurance. This is the greatest. I get a letter of denial from Aetna, and I'm like, Aetna, that's not my insurance. I call up the place and sure enough they say this: "Oh, yes, it would seem that we did have your correct insurance, however, someone here didn't put it in correctly. SO YOU'RE GOING TO HAVE TO CALL THIS NUMBER AND GET IT STRAIGHTENED OUT. But not until Monday, since it's past five and they're gone." This was their patient relations person. Admitting, that they're the one that screwed up and yet, I still have to resolve it. Un-freakin-believable. I spend half my day doing other people's jobs and resolving mis-information. It's not a joke. People are like, why do you get so upset and I'm like--because this is a constant thing. I am always following up and nothing works right.

ugh. I need a personal assistant.

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